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We understand that plans can shift. Here's how our cancellation and refund policy works, based on how much notice you give us.
The amount of notice you give determines the refund you receive. All cancellations must be submitted in writing to our team, and refunds are processed within 14 business days of approval.
If we need to cancel a tour due to severe weather, a guide unavailability, or any other operational reason, you will receive a full refund or the option to rebook on an alternative date. We will notify you as soon as possible if this situation arises.
Once your cancellation is approved, the refund will be credited back to the original payment method used at the time of booking. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.
If you fail to arrive for your scheduled tour without prior notice, the deposit paid at the time of booking will be forfeited. The same applies to late arrivals that cause us to miss the scheduled departure.
In the event of a force majeure situation such as natural disasters, government travel restrictions, or civil unrest, standard cancellation penalties do not apply. You will be offered a full refund, a travel credit, or the option to rebook on a future date, depending on the circumstances.